Customer Confidence Program – Meetings

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Book your meeting and events in Buffalo with confidence.

When you’re ready, Buffalo is ready. Visit Buffalo Niagara’s Customer Confidence Program includes unique offerings and concessions from hotels and event spaces across Buffalo, allowing meeting planners to book with total peace of mind.

Furthermore, the Buffalo Niagara Convention Center has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, the Buffalo Niagara Convention Center has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility.

Read more here: Buffalo Niagara Convention Center Receives GBAC STAR™ Facility Accreditation

See the full list of 30+ participating hotels and their special offers below.

For a chance to win a $100 gift card, upload your RFP today.

Upload your RFP

View our pledge to help keep you safe at Buffalo-Cares.com

Contact Mike Even (even@visitbuffaloniagara.com) for more information.

• • •

Our participating partners include:

DOWNTOWN


Buffalo Niagara Convention Center

Buffalo Niagara Convention Center – CONTACT

• No F&B minimum
• No cancelation fee if cancelling up to two weeks prior to arrival
• Valid for new business only
• Valid through June 30, 2021


aLoft Hotels

Aloft Hotel @ 500 Pearl – CONTACT

• No attrition for groups with up to 75 rooms on peak until 2022, 50% attrition for 2023
• 50% attrition for groups with greater than 75 rooms on peak until 2022, 75% 2023
• No additional room rental charges to accommodate social distancing guidelines
• Flexible food and beverage minimums
• Triple brand points to the planner or recipient of choice
• Flexibility to work with AV company of your choice without penalty from venue
• Valid on new bookings actualized before December 31, 2023


Lecom harborcenter

Buffalo Marriott LECOM HARBORCENTER – CONTACT

200-250 Room Nights:
• Double Marriott Bonvoy points
• One comp room night per 50 paid group rooms
• Two King Corner Suites at group rate
• Hotel valet parking $8/day
251+ room nights receive all above plus:
• The option to choose one Presidential Suite upgrade at group rate ($1,500 value) based on availability OR two King Corner Suites at group rate

• Offer valid through December 31, 2021


Courtyard by Marriott

Courtyard by Marriott Buffalo Downtown/Canalside – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Embassy Suites by Hilton

Embassy Suites by Hilton – CONTACT

• No attrition on groups of 50 peak rooms or less through 3/31/2021
• Triple Brand points for designated recipient based on brand loyalty program
• $5.00 rebate to master account, based on consumed/paid guestroom revenue
• 25% audio-visual discount on retail AV pricing
• Offer valid on new bookings actualized before December 31, 2021


Hampton Inn

Hampton Inn & Suites Buffalo Downtown – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Hilton Garden Inn

Hilton Garden Inn Buffalo Downtown – CONTACT

• No attrition for groups
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• No F&B minimums
• No fees for working with the AV provider of your choice
• Valid on new bookings actualized before December 31, 2023


Holiday Inn Express

Holiday Inn Express & Suites Downtown – CONTACT

• No attrition
• 14 day Cancellation policy through 2020 and 2021
• Offer valid on new bookings actualized before December 31, 2021


Hyatt Regency

Hyatt Regency Downtown – CONTACT

• No attrition on groups of 25 peak or less through 3/31/2021
• 50% attrition on groups of 26 peak or more through 3/31/2021
• $5 rebate to the master on groups of 100 peak or more, based on consumed paid guestrooms
• Double World of Hyatt points for designated recipient (up to 100,000)
• No additional room rental charges to accommodate social distancing guidelines
• All offers based on new group inquiries only, does not apply to already definite or existing bookings


Residence Inn by Marriott

Residence Inn by Marriott Buffalo Downtown – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Westin Hotels & Resorts

The Westin Buffalo – CONTACT

• No attrition for groups with up to 75 rooms on peak
• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 30 days before your event
• No F&B minimums
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Valid on new bookings actualized before December 31, 2023


Wyndham Garden Buffalo Downtown

Wyndham Garden Buffalo Downtown – CONTACT

• No attrition for groups with up to 75 rooms on peak
• 50% attrition for groups with greater than 75 rooms on peak
• Increasing independent planner commissions to 12%
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• No F&B minimums
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021

•••

SUBURBAN


Marriott

Buffalo Niagara Marriott – CONTACT

• No additional room rental charges to accommodate social distancing guidelines
• Double brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• 50% Discount to use in house AV
• 50% attrition for any size group block
• Complimentary Executive Suite for the planner
• Valid on new bookings actualized before December 31, 2023


Comfort Inn

The Comfort Inn University – CONTACT

• No attrition for groups with up to 75 rooms on peak
• 50% attrition for groups with greater than 75 rooms on peak
• Increasing independent planner commissions to 12%
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• No F&B minimums
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Country Inn & Suits by Carlson

Country Inn & Suites by Radisson Buffalo South I-90 – CONTACT

• Radisson Reward Points to both the planner and the client executing our agreement
• No attrition or cancellation fees (if cancelled within 4 days in advance of the meeting)
• Valid with new group bookings June 2020-March 2021


Courtyard by Marriott Buffalo Amherst/University – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023


DoubleTree by Hilton

Doubletree Buffalo Amherst – CONTACT

• No attrition for all groups
• Triple Brand points for planner or any designated recipient
• No charge to cancel block up to 21 days before your event for 2021
• Offer valid on new bookings actualized before December 31, 2021


Hampton Inn by Hilton

Hampton Inn East Aurora – CONTACT

• No attrition
• 14 day Cancellation policy through 2020 and 2021
• Offer valid on new bookings actualized before December 31, 2021


Hampton Inn by Hilton

Hampton Inn by Hilton Buffalo Hamburg – CONTACT

• No attrition for groups with up to 35 rooms on peak
• Double Event Planner Hilton Honors points for the planner or recipient of choice
• Free cancellation up to 14 days in advance
• Offer valid on new bookings actualized before December 31, 2021


Hampton Inn by Hilton

Hampton Inn Williamsville – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Holiday Inn Express Cheektowaga North East – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023


Holiday Inn Express Grand Island – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023


Home 2 Suites by Hilton

Home2 Suites Amherst Buffalo – CONTACT

• No attrition
• 14 day Cancellation policy through 2020 and 2021
• Offer valid on new bookings actualized before December 31, 2021


Homewood Suites by Hilton

Homewood Suites Buffalo Amherst – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Hyatt Place

Hyatt Place Buffalo Amherst – CONTACT

• Waived attrition up to 30 days prior to arrival
• World of Hyatt Member Rate over 20% off standard best available rates
• No additional room rental charges to accommodate social distancing guidelines
• 30 day complete cancellation or rebook policy
• No administrative fees for any events
• Double Meeting Planner World of Hyatt Points
• 20% discount in hotel outlets, excluding alcohol
• AV included in meeting room rental
• Valid on new bookings actualized before December 31, 2023


La Quinta Inn & Suites by Wyndham Buffalo Amherst – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023


La Quinta Inn & Suites by Wyndham Lackawanna – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023


Radisson Hotels

Radisson Inn Grand Island – CONTACT

• Radisson Reward Points to both the planner and the client executing our agreement
• No attrition or cancellation fees (if cancelled within 4 days in advance of the meeting)
• Valid with new group bookings June 2020-March 2021


Sleep Inn

Sleep Inn Buffalo/Amherst – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Quality Inn Hamburg – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023

•••

AIRPORT


Best Western Plus Galleria Inn & Suites – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023


Best Western The Inn at Buffalo Airport – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023


Courtyard by Marriott

Courtyard Buffalo Airport – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Fairfield by Marriott

Fairfield Inn & Suites Buffalo Airport – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Hampton Inn by Hilton

Hampton Inn Buffalo-Airport Galleria – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Hawthorn Suites by Wyndham

Hawthorn Suites Buffalo Airport – CONTACT

• Increasing independent planner commissions to 10%
• No attrition on any groups
• Flexible 7 day cancellation policy for a full group
• 24 hour cancellation for individual group rooms
• Double meeting planner points
• Offer valid on new bookings actualized before December 31, 2021


Hilton Garden Inn

Hilton Garden Inn Buffalo Airport – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Holiday Inn Express

Holiday Inn Express Buffalo Airport – CONTACT

• No attrition for all groups
• Triple Brand points for planner or any designated recipient
• No charge to cancel block up to 21 days before your event for 2021
• Offer valid on new bookings actualized before December 31, 2021


Home 2 Suites by Hilton

Home2 Suites by Hilton Buffalo Airport/Galleria – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Home 2 Suites by Hilton

Home2 Suites & Tru by Hilton Williamsville Buffalo Airport – CONTACT

• No attrition
• Cancellation policy: No charge if hotel is notified 14 days before arrival
• Free bus parking
• Discounted driver rates (50% off group rate)
• Planner Points
• Waived meeting room rental w/ 20+ room nights on peak
• Offer valid on new bookings actualized before December 31, 2021


Homewood Suites by Hilton

Homewood Suites Buffalo Airport – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


La Quinta Inn & Suites by Wyndham Buffalo Airport – CONTACT

• No Attrition
• Up to triple points for the planner or recipient of choice and based upon brand loyalty program
• 7% commission Marriott brand and all other brands 10% commission allowable
• Rebates as requested by partner
• 14-day cancellation policy
• 21 day cutoff
• One Upgrade for onsite contact or designated guest
• Offer valid on new bookings actualized before December 31, 2023


Millennium Buffalo

Millennium Buffalo – CONTACT

• No attrition for groups with up to 75 rooms on peak
• 50% attrition for groups with greater than 75 rooms on peak
• Increasing independent planner commissions to 12%
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• No F&B minimums
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021


Residence Inn by Marriott Buffalo Galleria Mall – CONTACT

• No charge for cancellation up to 14 days before arrival
• One complimentary upgrade based upon availability
• One complimentary night per every 15 rooms booked in the group
• Additional Planner Points
• Complimentary Parking
• Offer valid on new bookings actualized before December 31, 2021


Springhill Suites by Marriott

Springhill Suites by Marriott Buffalo Airport – CONTACT

• Increasing independent planner commissions to 10%
• No attrition on any groups
• Flexible 7 day cancellation policy for a full group
• 24 hour cancellation for individual group rooms
• Double meeting planner points
• Offer valid on new bookings actualized before December 31, 2021


Towneplace Suites Marriott

TownePlace Suites Marriott – CONTACT

• 50% attrition for groups with greater than 75 rooms on peak
• No additional room rental charges to accommodate social distancing guidelines
• No charge to cancel up to 14-days before your event
• Triple brand points to the planner or recipient of choice
• No fees for working with the AV provider of your choice
• Offer valid on new bookings actualized before December 31, 2021